CONDITIONS OF SALE

LAST UPDATED: APRIL 23, 2020


PRICES

Prices are subject to change without notice. Astra Distribution is not responsible for incorrect prices due to typographical errors. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Astra Distribution shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Astra Distribution shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Astra Distribution will issue a refund to your card in the amount of the incorrect price.

All prices are in Canadian Dollars and are stated exclusive of taxes which will be calculated and identified separately on our site and before order completion. All delivery orders will be handled via phone or email directly with Astra Distribution and remain separate with no absolute indiciation on our site.



TAX INFORMATION

Astra Distribution collects GST on all orders shipping to and/or within Alberta.



ORDER CHANGES AND/OR CANCELLATION

Orders cannot be cancelled after an Order Confirmation has been issued.



REFUND POLICY

Due to the sensitive nature of our products and to ensure quality control, Astra Distribution does not offer returns or refunds. All sales are final.



ORDER FULLFILLMENT

Our commitment is to fill all orders within a reasonable timeline. Astra Distribution will make every effort to deliver the product within the term discussed and in any event within thirty (30) days as confirmed of the order. Nonetheless, the times discussed are indicative only. The Seller shall not be liable in any way if delivery takes place at a later date.

The Buyer shall not be entitled to compensation or contract cancellation due to a delay in delivery, unless the delay was caused by the Seller or its supplier, and can be attributed to wilful misconduct or gross negligence.

Insofar as it is impossible to effect delivery to the Buyer, because the delivered merchandise does not fit through the Buyer's entrance door, front door, or the staircase, or because the Buyer cannot be found at the address they indicated, although the Buyer was apprised of the delivery date with a reasonable period of time, the Buyer shall bear the costs for the unsuccessful delivery.



LIABILITY

To the fullest extent permitted by applicable law, the seller shall not be liable for any indirect, special, consequential, incidental, multiple, punitive or other indirect damages (including, without limitation, damages for loss of income, loss of savings, loss of clientele, loss of opportunity, loss or corruption of or damage to data, lost profits, costs of recovery or any other damages, even where those damages are considered as direct damages), however caused and on any theory of liability, and whether or not for breach of contract, non-contractual fault, warranty for hidden defects or otherwise, and whether or not the seller or its suppliers or licensors have been advised of the possibility of such damages. To the extent permitted by applicable law, the total cumulative liability of the seller and its licensors and suppliers arising out of these terms and conditions shall be limited to the sum of the amounts paid and owing to the seller for the relevant product during the relevant agreement term.

Nothing in these terms and conditions will exclude or limit our liability to you for any damaged caused by our willful misconduct or gross negligence, or fraud, death or personal injury caused by our negligence, or for any other liability which may not be excluded or limited under applicable law. These terms and conditions shall also not affect your statutory rights that you have as a consumer.



PERSONAL INFORMATION

Information about the type, scope, place and purpose of collecting, processing or using your personal data by Astra, can be found in our Privacy Policy.




ASTRA Group Corp. Strictly follows guidelines set by the Institute of Inspection, Cleaning & Restoration Certification (IICRC). We are proud members of the Better Business Bureau (BBB) with an A+ rating, and we hold COR safety certificate.